Luxury Organic Tea, Sun Rise

Accepted payment methods:

Payments are accepted via credit card, debit card, PayPal and Apple Pay and Google Pay, with a valid billing and shipping address

Accepted credit cards are Visa, American Express and Mastercard

Online payment conditions

To place an online order, your billing address must correspond to the address of your credit card

The Ren Beaulieu website is provided with an SSL encryption system to protect personal and payment data

UK DELIVERY 

UK STANDARD DELIVERY - 5 WORKING DAYS (UK Mainland)

Deliveries are made Monday to Friday. Standard delivery takes up to 5 working days. Non perishable products including hampers and gifts boxes: £5.95 per delivery address.

NEXT WORKING DAY DELIVERY - AVAILABLE MON TO FRI

Deliveries are made Monday to Friday but are subject to availability - Next Working Day delivery slots are limited and any date may become fully booked without notice. Orders must be placed by 6pm on weekdays and 2pm on weekends. All products including hampers and gift boxes: £9.95 per delivery address.

TRACKING YOUR ORDER 

As soon as your order has been dispatched, you will receive confirmation with tracking information. The order can be tracked using the tracking details provided on the confirmation. You will also receive a notification on the evening prior to the day of delivery. 

INTERNATIONAL DELIVERY 

We deliver directly to EU and International countries.

European Union and Countries delivered through the EU 

Belgium, Luxembourg, Netherlands, Ireland, France, Germany, Austria, Denmark, Finland, Italy, Lithuania, Portugal, Spain, Sweden, San Marino, Bulgaria, Croatia, Cyprus, Greece, Poland,    Iceland, Norway, Switzerland, Turkey 

Other International Markets

Argentina, Egypt, Kenya, Madagascar, Mauritius, Morocco, Seychelles, Sierra Leone, Zimbabwe, Brazil, Chile, Colombia, Cook Islands, Nauru, Maldives, Senegal, Bhutan, Hong Kong SAR, Japan, Malaysia, Singapore, South Korea, Philippines, Taiwan, Thailand, Australia, New Zealand, United Arab Emirates, Bahrain, Oman, Qatar, Brunei, China, South Africa, Jordan, Saudi Arabia, United States, Canada, Mexico. Please contact us at info@renbeaulieu.com for any questions regarding the shipping.

CUSTOMS

International deliveries may be subject to import duties, taxes and fees*. For orders placed on our website, we make every effort to include the applicable duty and tax, however there may be additional local duties and taxes that are out of Ren Beaulieu’s control that you may need to pay in order to receive the goods.

For items to be exported, the carriage charge covers packaging and delivery only.

*If your order is to the US and is less than $800, you won't incur any additional duty costs on your delivery.

Returns & exchanges must be requested within 14 days of reception/collection of your item.

Requesting a return:

You must ‘Request a return in ‘My Ren Beaulieu Member’ account or directly contact us before returning an order. 

Refunds will be made to the original purchaser, using the original method of payment.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted. The shipping charges can not be refunded.

Return conditions:

Item must be returned in original shipping packaging and original branded packaging, with any related accessories, instructions booklets, labels, protective covers, leaflets or boxes.

The tea boxes must still be sealed (with its sticker or crystal film) and may only be returned in the UK

Upon receipt of your item(s), and subject to inspection by our Quality Service team, we will proceed with the return

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:

Certain types of items cannot be returned (such as food, flowers, or plants, custom products such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@renbeaulieu.com.

European Union 14 day cooling off period:

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.